Step 3: Determine Current-State Business Processes Include process flow documents where feasible.
Identify relevant industry best practices. Step 2: Research Relevant Industry Best Practices Meet to determine overall strategy and direction for the project and agree upon a tentative timeline for completion of the 10-step review. Select the business process review team from among stakeholders throughout the organization. Step 1: Meet with the Business Process Participants to Plan an Initial Schedule Possible customer strategies may include but are not limited to: Digital Transformation, Customer Relationship Management (CRM), Digital Customer Communities, Customer Engagement, Data & Analytics, & Emerging Technologies. These steps will help ensure process excellence as part of a customer strategy implementation. What follows is ISM’s 10-step methodology for reviewing and enhancing business processes. How are you performing against “gold standard” industry benchmarks?.
Related: Sales Process Excellence – Thought Leadership Paper.All organizations have business processes. Processes are those natural business activities that produce value, serve customers and generate income. Digital Strategy Implementation Video Series.Software Selection & Implementation Roadmaps.
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